Your websites and your chatbots, at one desk.
Every chat, every lead, and everything the agents have found and fixed on your websites.
- Website
Overview
Your platform, at a glance.
How you are doing
right nowNeeds your attention
Latest contacts
Pending follow-ups
Busiest chatbots
Last 30 daysYour agents
Recent activity
| Client | Bot | Status | Conversations | Leads | Last used |
|---|
| Name | Services | Used this month |
|---|
| Client / Site | Web address | What is checked | Last checked | Things to fix |
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| Client / Site | How posts go up | Last time he wrote | Drafts |
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Max watches the other agents. When one of them gets something wrong, tell him here — he reads every lesson already learned for that agent, works out what went wrong, and writes an addition to that agent's instructions. Nothing changes until you press Apply.
Anything the agents must always do, or never do. Write it the way you would say it to a new person on the team.
Every rule here goes into the agents’ instructions before they do any work, so it applies to posts before
they are written, not as a correction afterwards. Short rules are followed better than long ones.
Tell Max what went wrong, in your own words. He writes a fix. Nothing changes until you approve it.
| Client | Websites | Finn can do these | Need a person | Already changed | To hand off |
|---|
Deskhand's own code
A different job: Finn reads Deskhand's own source the way a senior engineer reads a diff, a few files at a time. Report-first — a proposed fix is only ever applied when you press Apply, and applying one restarts Deskhand.
WhatsApp (direct, via Meta Cloud API — no Zapier, no Twilio)
Easiest: press Connect via Meta and follow Meta's window to choose or add the business WhatsApp number. The number can stay usable in the WhatsApp Business app too.
Already have the details from WhatsApp Manager? Paste the Phone number ID, Access token and Business Account ID below, press Save, then Subscribe to messages.
When a human replies
Choose what the AI does in a chat after someone from your team replies, either from the WhatsApp Business app on the phone or from this inbox. It applies only to that one chat; every other chat keeps getting AI replies.
WhatsApp inbox (for the bot selected above)
The AI replies automatically by default. Sending a manual reply here takes that conversation over — the bot goes quiet on it until you hand it back.
Select a conversation
Pick someone on the left to see the full thread and reply as a human if needed.
Facebook Messenger chatbot
Replies to Facebook Messenger messages automatically with this bot. To connect: 1) press Get client connect link and open it, or send it to the client; 2) log in with the Facebook account that manages the Page and choose the Page; 3) come back here and press Subscribe.
Instagram DM chatbot
Replies to Instagram direct messages automatically with this bot. To connect: 1) the Instagram account must be a Business or Creator account; 2) press Get client connect link and open it, or send it to the client, then log in with that Instagram account; 3) come back here and press Subscribe.
For each client: what their chatbot and agents cost you this month, what you charge them, and how that compares with their package. The month starts again on the 1st. Costs are worked out from the AI providers' list prices, so your AI bill is the final figure.
Profit per client
WhatsApp message rates
What Meta charges per message by type, the tax on it, and your platform fee. Free-form replies inside 24 hours are always free. These feed every client’s wallet.
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When a client asks for something
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Sales summary
New WhatsApp campaign
One message to a group of a client's leads, from their own WhatsApp number. WhatsApp only allows approved templates for this. People who replied STOP are skipped.
| Kind | Template | Who | Status | Scheduled | Made |
|---|
| Added | Name | Phone | City / State | What they want | Status · where from | Assigned to | Follow-up | Rating · tags | Value |
|---|
Admin accounts
Each person gets their own login. Roles: owner manages this page; staff gets everything else; accountant is intended for finance-only access. The shared master password still works as an owner-level break-glass login — leave the email field blank on the login screen to use it.
| Name | Role | Status | Last login | ||
|---|---|---|---|---|---|
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Your name on your clients' portal
Your clients sign in to a portal and read reports. This decides whose name is on them. Your own dashboard here always says Deskhand — changing that would only make it harder to get help.
Audit log
Sensitive actions only — logins, client changes, payroll writes, account changes. Append-only; there is no way to edit or delete entries from the app.
| When | Who | Action | Detail |
|---|---|---|---|
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Where the agent charges went
By chatbot
By agent
Sending mailbox
The mailbox Deskhand sends lead alerts and reports from. A mailbox on your own domain, such as alerts@yourdomain.com, lands in inboxes best.
The password of the mailbox. It is stored encrypted and never shown again.
Who gets lead alerts
Every new lead from any chatbot is emailed straight away, with their name, email, phone and what they asked about.
More than one address? Separate them with commas. Blank sends them to the mailbox above.
Replies from leads
When a lead writes back to an automation or campaign email, the client's chatbot answers from this same mailbox, the way it does on WhatsApp. A reply saying STOP or unsubscribe opts the person out instead. Nothing older than the moment you switch this on is answered.
Only needed when reading uses a different password from sending.
Agent schedule
When each agent runs. Changes here save themselves.
You never have to wait for this timetable: every website has a Check only and a Scan and fix now button.
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Every change, check and fix the agents made, and every problem somebody ticked off. Each line says who, which website, when and why. To undo a change, open that website's own page.
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Duplicate contacts
The same phone number or email twice for one client. Merging keeps the oldest contact and moves notes, tasks, bookings and the timeline onto it; the others show as "Came back" on its timeline.
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Test contacts
Contacts that look like tests (test@ emails, "test mail", "please ignore") or that someone marked as a test. Tick the ones to remove. Removed contacts leave every list and count, and stay in the records.
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Integration health
Live state of every cron schedule, HR mailbox, WhatsApp token, the AI key, and the mailer itself. An automatic sweep re-checks everything hourly; when a check flips from OK to failing, an alert email goes to the internal inbox (once per 6h per check, so no spam during an outage).
| Check | Status | Last OK | Last failure | Detail |
|---|---|---|---|---|
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